FAQ

Here are the questions we get asked most. Don't see yours? Give us a call, write to us or drop by — we don't bite. 😉

Can I listen before I buy?

Absolutely — that's exactly what we're here for. You can listen to speakers and electronics at our place in Wädenswil, at your own pace, with your own music. No sales pressure, no one watching the clock.

Do you do home demos?

Yes, and not just around the corner. The best speaker is the one that works in your room — so on request, we'll bring the right gear straight to your home. Our range is bigger than you might think: around Lake Zurich for sure, but we've even been to Geneva. It really depends on the case — just ask us.

Where are you and when are you open?

Schönenbergstrasse 8, 8820 Wädenswil. Tue–Fri 10:00–12:00 & 14:00–18:00, Sat 10:00–16:00. Phone 044 680 22 00, WhatsApp 076 534 22 00 (text only, no calls).

Do you deliver across Switzerland?

Yes, throughout Switzerland — and to the Principality of Liechtenstein. Shipping is free from an order value of CHF 190, below that it's a flat CHF 20. For larger systems, we're happy to deliver and install them in person on request. Picking up in-store is of course free — just wait for our confirmation email before you come by.

Do you also install the system?

Gladly. Our technician Maurizio gets your devices up and running, mounts TVs on the wall and makes cables disappear — clean and safe.

What is sound tuning – and how does it work?

Sound tuning means: getting more out of what you already have. With us, no measurement voodoo – just honesty. In most cases we'll give you the right material (mains power optimisation, speaker cables, vibration absorbers) to take home and try for yourself. If it doesn't do anything for you, you simply bring it back. We arrange this trial in person at the store – it's an offer of ours and not a right of return for web shop orders.

Which brands do you carry?

Among others MOON, NAD, Bluesound, Advance Paris, Anthem, Technics, Canton, DALI, Scansonic HD, Revival Audio as well as LG, Panasonic and Loewe for TVs — and quite a bit more. Feel free to ask us about anything specific.

Do you set up streaming / Qobuz?

Yes. We've been a Qobuz Hi-Fi partner since 2018, and we'll set up your streaming so it just works — lossless, without the frustration.

How can I pay?

In the web shop: credit and debit cards (Visa, Mastercard, American Express, UnionPay), TWINT, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, prepayment by bank transfer — or you pay directly in-store on pickup.

In the store: TWINT, PostFinance Card, credit and debit cards and cash.

Want to spread the cost? Through our partner HeyLight you can finance orders from CHF 300 at 0% interest, over 3 to 24 monthly instalments – online and in-store.

Can I return an order?

In Switzerland, there is no statutory right of withdrawal or return for online purchases, and we don't offer a voluntary one either. Sounds strict — but it's exactly why we'd rather advise you once too often than once too little: call us, write to us or come try before you order. Your statutory rights in case of defects remain unaffected, of course. If you live in the Principality of Liechtenstein, you're entitled to a 14-day right of withdrawal — you'll find the details under Returns & Withdrawal.

What about warranty & service?

You get the full manufacturer's warranty on every device – usually 2 years (bring-in). Many of our brands go well beyond that, offering 5 or even 10 years. On top of that, many products come with an optional warranty extension including on-site service – with some TV brands it's even included free, for example with Loewe. And if your TV ever does need servicing, we'll provide a replacement unit where available, so movie night doesn't have to be cancelled.

Do you speak other languages too?

Sure — Swiss German, standard German, English, Italian and a bit of French. Whatever's easiest for you.